The standards behind every CXCAC accreditation
A transparent framework of ten interlocking standards that define what quality training looks like — everywhere.
The ten CXCAC standards
Code of Ethics
Honesty, integrity, non-discrimination, confidentiality, and respect for learners at every stage of delivery.
Professional Conduct
Transparent marketing, fair pricing, honoring commitments, and constructive conflict resolution.
Training Quality
Current, evidence-based content aligned with industry practice and delivered using proven adult-learning methods.
Learning Outcomes
Every programme has measurable, observable learning outcomes mapped to activities and assessments.
Assessment Standards
Valid, reliable and fair assessments with clear rubrics, moderation, and appeals processes.
Instructor Qualifications
Trainers hold verified qualifications, current subject expertise, and documented CPD.
Student Support
Clear onboarding, accessible support channels, reasonable accommodations, and feedback loops.
Record Keeping
Secure, accurate records of enrolments, assessments, certificates, and complaints for a minimum of 5 years.
Continuous Improvement
Documented evidence of using feedback and outcomes data to refine programmes.
Compliance Monitoring
Annual self-assessment plus periodic CXCAC audits ensure ongoing alignment with the standards.
Accreditation levels
Accredited
Meets all CXCAC standards. Standard 3-year accreditation.
Accredited with Distinction
Exceeds standards across multiple dimensions and demonstrates innovation.
Provisional
Meets core standards with agreed improvement plan and 12-month review.
Get the full standards document
CXCAC Standards Framework (PDF)
Complete reference document with detailed criteria, evidence requirements, and self-assessment templates.