Our policies, published in full
Transparency is a core CXCAC value. Every policy that governs our accreditation work is published here for anyone to read.
Privacy Policy
How CXCAC collects, uses, and protects personal information.
Read policyTerms & Conditions
The terms governing use of the CXCAC website and services.
Read policyAccreditation Policy
Principles and process for granting, maintaining and withdrawing accreditation.
Read policyAppeals Policy
How to appeal an accreditation decision.
Read policyComplaints Policy
How to raise a complaint about CXCAC or an accredited provider.
Read policyCertificate Verification Policy
How certificates are verified and what information is disclosed.
Read policyData Protection Policy
How CXCAC safeguards personal and organisational data.
Read policyRefund Policy
When application and accreditation fees may be refunded.
Read policyConflict of Interest Policy
How CXCAC prevents and manages conflicts of interest.
Read policyQuality Assurance Policy
How CXCAC assures the quality of its own operations.
Read policyIntellectual Property Policy
Ownership and permitted use of CXCAC intellectual property.
Read policyCookie Policy
How and why the CXCAC website uses cookies.
Read policy