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Complaints Policy
How to raise a complaint about CXCAC or an accredited provider.
Last updated 2026-01-01
What You Can Complain About
Conduct of CXCAC staff or committee members, or the conduct or quality of any accredited trainer or centre.
How to Submit
Send your complaint to complaints@coursesxcanada.com with a clear description and any supporting evidence.
Handling
We acknowledge complaints within 5 working days and aim to resolve them within 30 working days. Complainants are kept informed throughout.
Confidentiality
Complaints are handled confidentially and without retaliation.